Frequently Asked Questions (FAQ)

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to zzjxyz91@163.com.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

NsMusical:offers a variety of payment options as below:

METHOD 1: PAYPAL

Use your paypal account to pay for your purchases.

METHOD 2: CREDIT CARD

You can pay using credit card through our paypal gateway, with or without a paypal account.

At NSMusical.com, we prioritize your online security, which is why we use SSL (Secure Socket Layer) encryption—an industry-standard technology for safe online transactions. Rest assured, all your personal information, including credit card details, is encrypted while you place your order.

SSL protects your order information, ensuring that it cannot be accessed or decoded by anyone other than NSMusical.com. To verify that your connection is secure, simply check for a closed padlock or an unbroken key icon in your browser’s URL address bar during checkout. Additionally, the website address will change from "http" to "https" when accessing a secure server.

We are committed to making every transaction on NSMusical.com 100% safe. If any unauthorized charges occur on your card due to shopping with us, you won't pay a thing.

It’s possible that your account has not been verified yet. A verification email with a link has been sent to your registered email address. Please check your inbox (and spam folder) for the email and click the verification link to activate your account. If you still can't log in, feel free to contact us for further assistance.

Don’t worry! Simply go to the "My Account" page and click on the "Forgot Password" link. You’ll be prompted to enter your email address (the one you used to register), and we’ll send a password reset link to your email.

To update your details, log in to your account and go to the "My Account" page. There, you can modify your personal information, shipping address, and other account details.

Yes, you can shop as a guest! However, we recommend creating an account to enjoy a smoother shopping experience, faster checkouts, and access to special promotions.

You can stay in the loop by subscribing to our newsletter, which we send out monthly. You can also subscribe to our RSS Feed to receive updates on new arrivals, best-selling products, and special offers.
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